QUESTIONS ANYONE?
What makes us different from all other purchasing sources.
What to expect after registering?
1.
Members will receive a welcome email from their assigned liaison, welcoming them to the club and requesting a brief phone meeting to explain in detail how to navigate our program from the start.
Members and non-members can request pricing by submitting a request HERE. Members exclusively enjoy direct assistance from their assigned liaison for pricing requests, complimentary sampling, and support.
2.
How do I receive pricing?
What are your shipping options?
3.
Orders include complimentary shipping to any receiver of your choice in the lower 48 states. Need it sent directly to your client? Request a Residential White Glove quote from your liaison.
How do I browse product offerings?
4.
All represented offerings are available to browse on each individual brand website, where the most up-to-date offerings, specifications, and imagery are publicly available without any login required.
What is the Best Price Guarantee?
5.
We will match the cost if the same item, with all customized features, is found through another source without a promotion attached. Always be certain you are receiving the best possible price.
How do I purchase the Quote I received?
6.
Members, inform your liaison of the Quote number for the order you would like to move forward with, and you will receive a purchasing email with a payment link and a second link to sign the Quote digitally.
Can I cancel or return my order?
7.
Orders with custom features or specifications are final sales and cannot be returned or canceled. Funds received from a canceled or returned order are provided as a suere studio house credit.
What if my order arrives damaged?
8.
If your order is received in less than stellar condition, we are here to make it right. Everything you need to know, including detailed step-by-step directions on submitting a claim, can be found HERE.
Is the estimated lead time a guarantee?
9.
No, the estimated lead time provided on each Quote is the time the factory estimates it will take to complete the order. This is not a guarantee. Please keep this in mind when scheduling installation dates.
Can you rush my order or transit time?
10.
Expedited or rush options are offered by any of our represented brands or their respective freight carriers. Materials needed to complete orders are sourced globally and may be subject to unforeseen delays.
