Members who use receivers.

Please ensure your receiver is aware of our claim guidelines. Taking the following steps is imperative, as it allows us to serve you better, and claims may not be accepted if they are not followed.

Open & Inspect within 10 Business Days of receipt. Your receiver must unpack and thoroughly inspect the shipment. Please note that claims will not be accepted after 10 business days.

Once your order leaves the receiver, sole liability for any damage, inaccuracies, or defects is transferred exclusively to the purchasing designer.

If damage is found.

Take Images

Should there be damage, please take clear photos of the damaged item and the inside and outside of the packaging. Repairs or replacements cannot be approved without this information.

Keep All Packaging

Keep all inner and outer packaging until your claim is resolved. The vendor is not liable for any repackaging fees incurred when the original packaging is disposed of, and select brands require orders to be returned in the original packaging.

Limited Warranty

The warranty and any financial reimbursements are void if any repairs or modifications are made without first obtaining approval from the purchased brand.

Report Damage

To begin a claim, email detailed images of any damage to your order and its packaging to claims@suerestudio.com, along with the invoice number and delivery date.

Receive Support

You will first receive confirmation from a claim specialist that all required information has been received and that the brand and/or freight carrier has been contacted on your behalf. Your claim specialist will then promptly reach out to you with options for resolving the claim.

Residential White Glove Delivery.

Please Note: Residential White Glove Delivery is non-refundable.

The Residential White Glove delivery option is a convenient and comprehensive service that includes in-home delivery to a residence, including placement up to one flight of stairs, unboxing, and removal of all packaging materials.

The local carrier will call the number you provided to schedule delivery. Please respond promptly. If the carrier cannot reach the contact provided, daily storage and rescheduling fees may apply.

Rest assured, you have paid for and are entitled to the services listed. If expectations are not met, note on the delivery receipt that will be provided to you at the conclusion of the delivery.

The signature on the delivery receipt by you, your client, or an employee is an essential step that constitutes full acceptance of all items listed on the bill of lading or electronic clipboard.

Signing the delivery receipt is a binding acknowledgment that your order was received in the specification you ordered it in, that it is undamaged, and that all delivery services have been provided. Your order must be thoroughly inspected for any inaccuracies, damage, or imperfections before the delivery receipt is signed.

Deliveries must be refused if the wrong item arrives or has the incorrect dimensions, finish, fabric, etc. Once refused, the carrier must take the item with them. If an incorrect item is left at the residence, it is considered accepted “as is,” and any replacement costs, including transit, will be the recipient’s responsibility.

Shipment Delays

The vendor is not liable for any delay in shipment, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots, depending upon the availability of the products constituting an order.

Furniture Medics and repairs

The receiver or purchasing designer is responsible for sourcing and scheduling professional repair or deluxing services. Repair estimates must be provided to your claim specialist within 10 days of delivery. Otherwise, the claim will be permanently closed.

Reimbursement for repair or deluxing services is void if services are performed without first obtaining approval of your submitted quote from the purchased brand.

Your claim specialist will coordinate with the brand to obtain their approval and will inform you once the repair is approved.

We are here to help every step of the way. You’re in good hands.