Simple policies to know.

Members confirm that all personal information, including sales tax identification, is accurate and valid before purchase and agree to pay all Sales / Use Taxes per state.

The practice of “Showrooming,” i.e., visiting brick-and-mortar retail stores to research merchandise and use resources before purchasing from another source, is not allowed. Upon reports of showrooming, member designers will first be issued a written warning; upon the second report, the member designer will be dismissed from this program.

In addition, the pricing you receive as a member is for members only and shall not be issued to anyone outside this membership program.

Cancellation Policy

Only NON-CUSTOMIZED orders are available for return or cancellation. Orders with custom features or specifications are final sales and cannot be returned or canceled.

Funds associated with returns, cancellations, or claims are issued as house credits and can be applied to all represented brands or to residential White Glove delivery costs.

Delivery/ Claims Policy

If your order arrives in less-than-stellar condition, we are here to make it right. Everything you need to know, including detailed step-by-step directions on submitting a claim, is included in our Delivery & Claims section of this website.

That's everything. Told you it was simple.