Members who use receivers.

Please ensure your receiver is aware of our claim guidelines. Taking the following steps is imperative, as it allows us to better serve you, and claims may not be accepted if they are not followed.

Open & Inspect within 10 Business Days of receipt, your receiver must unpack and thoroughly inspect the shipment for damaged items. Please note that claims will not be accepted after 10 business days.

If there is damage found.

Take Images

Should there be damage, please take clear photos of the damage AND the packaging. We cannot process your repair or replacement without this information.

Keep All Packaging

Keep all boxes and packaging material (inner and outer) until your claim is resolved. We will not be held liable for any repackaging fees incurred when the original packaging is disposed of, and some brands require orders to be returned in the original packaging.

Limited Warranty

Warranty is void if any person has attempted repairs or modifications without first receiving approval from the purchased brand. The exclusive remedy for any defective product is at their discretion.

Report Damage

To begin a claim, email detailed images of any damage to your order and its packaging. Also, make sure to include images of the outside of the box your order arrived in. This is crucial for reporting carrier damage, along with the invoice number and delivery date, to claims@suerestudio.com.

Receive Support

You will first receive confirmation from the claims department that your claim has been received. We will then contact the brand and/or freight carrier on your behalf and promptly reach out to you with options for resolving the claim.

Trust us. You’re in good hands.

Members who select Residential White Glove Delivery.

Please Note: RESIDENTIAL WHITE GLOVE DELIVERY IS NON-REFUNDABLE

The Residential White Glove delivery option is a convenient and comprehensive service that includes in-home delivery to a residence, including placement up to one flight of stairs, unboxing, and removal of all packaging materials.

Rest assured, you have paid for and are entitled to the services listed. If expectations are not met, note on the delivery receipt that will be provided to you at the conclusion of the delivery.

The signature of the delivery receipt by you, your client, or an employee is a crucial step that constitutes full acceptance of all packages listed on the bill of lading or electronic clipboard, that they were received in undamaged condition, and that all services have been provided. It is crucial that your order has been thoroughly inspected for any damage or imperfections before the delivery receipt is signed.

Deliveries must be refused if the wrong item arrives or has the incorrect dimensions, finish, style, etc. If not, the item is accepted “as is” and cannot be returned without financial costs to the recipient.

SUERE is not liable for delay in shipment for any cause, nor shall any delay entitle you to cancel any order after it has shipped or refuse delivery. Delivery may occur in multiple lots, depending upon the availability of the products constituting an order.

Furniture Medics and repairs

As a benefit for members, SUERE may reimburse the cost of a professional repair company's work, provided the repair is completed on the site of the initial delivery. Transportation to an off-site repair facility will not be covered.

The SUERE member recipient, or their clients, are responsible for sourcing and scheduling professional repair companies. Repair estimates must be provided within 30 days of delivery, or the claim is closed.

Note: Only a limited number of professional furniture repair companies exist, and not all geographic areas have access to such services. It is in your best interest to ensure that the delivered item is in satisfactory condition upon arrival.